Shipping policy
Shipping Policy
Thank you for shopping with us. We're committed to getting your order to you as quickly and safely as possible.
Processing Time All orders are processed within [1-3] business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you of this as an announcement on the website, or by email if there is a significant delay.
Shipping Rates & Delivery Times We offer the following shipping options at checkout for U.S. customers:
- Standard Shipping (5-7 business days) — USPS Ground Advantage, $6 or "Free on orders over $40"
- Expedited Shipping (2-3 business days) — USPS Priority Mail, calculated at checkout
- Overnight Shipping (1 business day) — USPS Expedited Mail, calculated at checkout
International Shipping We currently ship to North America, South America, Oceania, and most of Europe. International orders may be subject to customs fees, duties, and taxes upon arrival, which are the responsibility of the customer. Delivery times vary by destination.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update.
Lost or Damaged Packages We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us at tom@takeheart.rocks within 7 days of delivery with photos of the damage and we will work to make it right.
Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us If you have any questions about your order, please contact us at tom@takeheart.rocks or visit our Contact page.